Terms and Conditions

The Tenandup Terms and Conditions

Article 1

Tenandup reserves the right to change these terms and conditions of its website without informing the customer in person and without claiming compensation. As a result, the customer will have to make sure that no changes have been made.


Article 2

All items offered by Tenandup are as complete as possible and described in good faith. All items are original products only and are shipped in original packaging. The prices shown are including VAT and excluding shipping costs, unless explicitly stated otherwise. The images and descriptions are shown to be a real image of the product to be purchased

Article 3

All items on our website are offered for exhaustion of stock. If a product is temporarily or permanently out of stock, we will inform you as soon as possible and you can still decide to cancel a part or your entire order. Tenandup can not be held liable for damage, which may result from being temporarily or definitively out of stock.


Article 4

The risk of shipping the item you ordered is for Tenandup. At the time of delivery of the product, the risk of the product is transferred to you, except for any liability that may not be excluded by Tenandup by law.


Article 5

The item's delivery period is up to 7 working days if stocked. When the maximum delivery period is exceeded by Tenandup for any reason, it will inform you immediately (phone or email). In that case, you have the power to dissolve the Tenandup agreement by notifying it by e-mail or by telephone in writing to Tenandup.

Article 6

Tenandup reserves the right to refuse returned items or to credit only part of the amount already paid when it is suspected that the product has already been used or is damaged by your debt (other than Tenandup or the supplier of the item).


Article 7

Goods already ordered are the property of the customer. If the payment period is exceeded, the products will be recovered by Tenandup.


Article 8


Goods already ordered are the property of the customer. If the payment period is exceeded, the products are recovered by Tenandup guaranteeing that the goods to be delivered comply with the usual requirements and standards that may be imposed on them and be free of any defects. The proof of purchase is valid as proof of the warranty. Tenandup is never held to pay any damages to the Buyer or others unless there is intent or gross negligence on Tenandup's behalf.

Tenandup is never liable for consequential or loss of business, indirect damage and revenue loss.

If Tenandup is obliged to pay any damages for any reason then the damages will never exceed an amount equal to the invoice value relating to the product or service that caused the damage.

Without prejudice to this article, there may be no warranty if wear can be considered normal and further in the following cases:

- if any changes have been made in or to the product, including repairs that have not been made with the permission of Tenandup or the manufacturer; - If the original invoice can not be consulted, has been changed or made illegible;

- Defects resulting from non-destructive or improper use;

- Damage caused by intentional gross negligence or negligence.


The Buyer is obliged to hold Tenandup for any claim that third parties may apply to Tenandup in respect of the agreement, insofar as the law does not prevent the relevant damage and costs from being borne by the Buyer. The Buyer is obliged to return the product to Tenandup in order to achieve a proper assessment and handling of the warranty claim. If a complaint is declared successful, Tenandup undertakes to provide an equivalent product, unless otherwise agreed. In addition to these warranty terms, legal warranty terms remain valid. Any arrangement offered by the Company as a guarantee does not affect the rights that the consumer may apply to the company on the basis of the law and the remote agreement. Any warranty granted by the manufacturer or importer does not affect the rights the consumer can afford to the company under the law, the remote agreement and the company's guarantee.

Article 9

Tenandup is only liable if there are clear negligence and sluggishness in the handling of its customers.

Article 10

The consumer has the right to return within 14 business days after delivery of the product. Without giving a reason, the consumer can return a product in which the purchase price is paid back. The cost of returning the product is for the consumer. The product must be unused, undamaged, complete and, if possible, in original packaging. The right of return does not apply to purchases made in accordance with the buyer's specifications.

Article 11

While compiling the content of this site, the ultimate concern is sought: Tenandup excludes all liability for inaccuracies, incompleteness, and any consequences of action based on information available on or through this site.

By viewing and drawing up these terms, all rights and obligations of the buyer (you as a customer) and Tenandup are included as a seller and obliged to comply with these duties and to respect rights. We hope for a reliable and long-term relationship to meet your needs from our products.

Applicable law and jurisdiction. All legal relationships between the contractor and the client are governed by Dutch law. All disputes, as far as the jurisdiction of the district court is concerned, will initially be tried by the competent court instead of the contractor.


Tenandup BV
Izaak Enschedeweg 36D
2031 CR Haarlem
the Netherlands

KVK: 65635930
VAT: NL856197166B01

For more questions about our Terms and Conditions, please contact us on our contact page .

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